Sunflowers Wedding Unity Candles

Lead Time

Our current lead time is typically around two weeks.

We make every effort to accommodate last-minute orders whenever feasible. If you require delivery within the next 7 days, please don't hesitate to reach out to us before placing your order to check if we can expedite it for you. Your satisfaction is our priority!

Delivery Information

We work with An Post to provide a tracked delivery service.

For deliveries within the Island of Ireland, you can enjoy the convenience of An Post Tracked Service for just €5.95 or free delivery on orders over €75.

Typically, deliveries are scheduled for the day following shipment, though during certain seasons, it may take two to three days. Please note that deliveries to Northern Ireland may require a few extra days.

If, for any reason, An Post is unable to deliver your package (perhaps because no one is available to accept it), and the package needs to be temporarily stored at the sorting office, please understand that we cannot be held responsible for any possible damage that might occur during this period. Your understanding is greatly appreciated.

Delivery Charges

Ireland: We charge a flat fee of €5.95 or free delivery for orders over €75 when shipping to addresses within the Republic of Ireland. Your delivery will be handled by An Post's Tracked Service.

Northern Ireland: For deliveries to Northern Ireland the charge is £12.00 for tracked delivery.

United Kingdom (except Northern Ireland): For deliveries to the United Kingdom, the cost of delivery is £17.00 for tracked delivery.

Europe: The cost of delivery to anywhere in Europe is €20 for tracked delivery.

Rest of the World: For international deliveries outside of Ireland, the United Kingdom, and Europe, the shipping fee is €50 for registered tracked post.

Should you have any inquiries or require assistance, please don't hesitate to reach out to us at hello@candlesbyoccasion.ie or give us a call at 087 2787508. Your satisfaction is important to us, and we're here to help!

PERSONALISATION

How are the candles personalised?

Our candles are personalised by incorporating all images and text within the wax, creating a smooth satin-like finish. We do not use wraps, paper, or stickers that can blister or peel.

What is included on the actual candle?

Candles are personalised on both the front and back depending on design chosen and typically includes name, photo, date, and wording of your choice on the back. Candles come carefully wrapped in cellophane or organza depending on design. If you have any questions about making additional changes to our products, please email us on hello@candlesbyoccasion.ie

Can I change ribbon and font colours and other details on the candles?

Certainly, you can customise ribbon and font colours and other details. Just let us know your preferences in the additional comments section of your order, and we'll personalise the candle to suit your needs.

Do you provide design proofs?

Design proofs are provided to catch mistakes before production. Once approved and candles are made, we cannot take responsibility for errors. If a replacement candle is required, the cost of the candle will apply for the additional work and shipping costs. Please make sure you check the proofs carefully before approving.

What happens if there is a mistake on my personalised candle?

Sometimes, mistakes do happen and if an error occurs on our end, we will resend the corrected item free of charge. Please report any mistakes within 24 hours of receiving the item. If the mistake is due to customer error, a cost will apply for a replacement.

LEAD TIME

What is your lead time?

Lead times can vary, but as a general guideline, our personalised candles take 7-14 days. Please contact us for the most accurate information.

Do you fill urgent orders?

Yes, we do our best to accommodate urgent orders. Contact us via email or phone, and we will advise you on our current workload and do our best to accommodate you.

PAYMENTS

What payment options do you accept?

We accept all credit and debit cards/bank transfers, Paypal and Revolut

CANCELLATIONS

Can I cancel my order at any time?

You can cancel your order before a design proof is issued for a full refund. After a design proof, a 40% charge may apply, and transaction fees won't be refunded.

DELIVERY

How much does delivery cost?

Delivery within Ireland is €5.95. Delivery to other international destinations varies based on weight and size; please contact us for a quote.

How much does international shipping cost?

We ship all candles to countries outside Ireland because it's the most cost-effective option. The shipping cost is calculated based on the weight of your order and the destination country. For a precise worldwide shipping quote, please send us an email with the candles you need, and we'll promptly provide you with the shipping cost.

Is it possible to collect my order?

Absolutely! You can pick up your order. Once your candles are ready, we will email you the pick-up address in Ballinasloe.

Will I receive tracking information?

Yes, after your order is processed, we will email you a tracking code and a link to An Post's tracking page.

CANDLE CARE

How can I care for my candle?

Candles should not be exposed to direct sunlight or extreme temperatures to prevent damage to text and images. Avoid contact with liquids, and never leave lit candles unattended. Trim your wick regularly.

COPYRIGHT

Reproduction of our ©Candles By Occasion designs without written consent is prohibited without prior written consent from us.

At Candles By Occasion, we take pride in the quality of our personalised products. However, due to the unique and custom nature of these items, we regret that we cannot accept returns unless there has been an error on our part, which can happen from time to time. In such instances, we are delighted to facilitate an exchange of the order at no additional cost and refund any return postage expenses incurred.

While we strive for perfection, occasional errors may occur. Therefore, we kindly request that you notify us immediately upon receiving your order if any issues or discrepancies are detected, so that we can promptly address and rectify them. After a 3-day grace period, we will assume that all is satisfactory, and any potential replacements and associated shipping costs will become the responsibility of the buyer.

It is important to note that customers are responsible for ensuring the accuracy of their requirements during the online ordering process, including custom colour choices and spelling. We accept responsibility for candles that are reported as damaged within 24 hours of delivery. Beyond this timeframe, we regret that we cannot accept any responsibility for damaged or broken candles.

We work with An Post to provide a tracked delivery service. If, for any reason, An Post is unable to deliver your package (perhaps because no one is available to accept it), and the package needs to be temporarily stored at the sorting office, please understand that we cannot be held responsible for any possible damage that might occur during this period. Your understanding is greatly appreciated.

Cancellations

You have the right to cancel your order within 24 hours of purchase without the need to provide a reason. To cancel an order, please email us at hello@candlesbyoccasion.ie within this 24-hour window.

Please be aware that we are unable to accommodate cancellations beyond this timeframe. By making a purchase from Candles By Occasion, we assume that you have read and agreed to our Terms and Conditions. Your understanding and cooperation are greatly appreciated.